Are you currently open?
Due to Covid 19 restrictions our doors will be closed. However, we will continue pickup and delivery. Our shop is open 7 days a week, for opening hours please check us on google maps.
What's the difference between regular and premium?
All of the products pictured across our website represent what we term the “Regular”. For premium option we will add more value to the regular arrangement by adding more flowers to the floral arrangement and using a bigger container.
What is the cut off time for same-day delivery?
From Monday to Saturday orders must be received before 2:00 p.m. and on Sunday orders must be received before 12:00 p.m. in the recipient’s time zone to assure same-day delivery. Orders received after that time will be delivered the following day.
Do you charge a delivery fee?
Yes, our delivery fees are not included in the price of the flowers. The cost of delivery will be added to the total price once the Postcode / ZIP has been entered on the cart page. If only pickup option is shown please ensure you have typed the postcode correctly. If the postcode is correct but there is still only the pickup option then it means that the entered suburb is not in our delivery area.
Can I add a card message to my flower?
Yes, Of course you can. There is a “card message” section on the checkout page which you can write your message there. All the messages are nicely printed or hand written on a card and placed in an envelope.
Do you deliver on Saturday and Sunday?
Yes we deliver flowers every day.
How will I know my flowers have been delivered?
All the flowers will be delivered between 9am and 6pm. If you would like to be notified when the flower has been delivered please let us know in the “note” section on the checkout page when you are placing your order. Alternatively, you can chat with us, email us or give us a call and we will let you know if your flowers have been delivered yet.
What happens if the recipient is not home?
If the recipient is not home, our couriers will leave the flower in a safe place in front of the door. However if you do not want the flower to be left in front of the door then you can tell us in the note section of the checkout page. Please keep in mind that delivery fees will apply again.
What happens if I provide incorrect delivery instructions?
If we haven’t already delivered the flowers and you let us know early that you would like to change the address, we can easily change it for you but keep in mind that the delivery fee for the new address might be either less or more than the previous address. However, if we have already delivered the flower and then you contact us to change the address you will need to pay for the delivery again. If we were unable to pick up the flower from the wrong address then you need to also pay for the flower again.